With the result of the Fridge/Freezer problem I decide to write to ELDC asking for a suitable reply to my request for refusing to take anything that is higher than 6'. I also let them know that I was over 80 a perfect resident with recycling and domestic refuse. I informed them that I only had a shopping bag full every 2 weeks.
Naturally I got the usual response but to be honest it was almost immediate. The explanation was that they limited the size due to the wagon but I had already suggested that the fridge/freezer was only 2' wide. He carried on stating that it was a driver only to keep the costs down and finally said he could not help me. He did give me a list of where I could take the old fridge/freezer but I did mention when I wrote to ELDC reminding them that I was over 80 years old. I was not happy so I sent a reply adding that I was on 8 different medications and if a youngish man was unable to take a 6'6" fridge/freezer away how was I expected to take it away myself. My final retort was that they with the attitude was encouraging fly tipping, adding that with luck he would be old one day and I hoped he would be treated more favourably than I had been treated.
Last Monday John Lewis delivered my new fridge/freezer and the two men couldn't have been nicer. It was raining but the two bought the item on the driveway took all the packaging off and placed in the lorry. Then they bought the fridge/freezer inside and asked me where it was going. I showed them where and immediately the senior man placed in situ checked to see if it was level and then explained all that I needed to know, he even plugged it in but told me not to switch it on for 4 hours to let the fluid settle. I had the lad a couple of days prior to them calling lifted the old one just outside and I mentioned to the two men that it was a pity they didn't take the old machine away. The one in charge told me they in fact did but I let them know that with this deal it was not possible to take the old one away. I then let them know how ELDC had been and they were disgusted. With that the other guy got his sack truck and did no more started to lift and shift the old fridge/freezer towards the lorry, the senior man asked me if it was fine because they charged £20 for removal of any appliance, naturally I told him it was fine. He then told me that as soon as he got in his cab he would contact Head Office and they would immediately contact me for payment. This happened a few minutes later I had a call from Head office and I paid so I was relieved to see the old thing go.
I did write to let them know that I had first class service from John Lewis, surprisingly enough they replied and thanked me for the kind words I had written and the time I had taken but I only told them the truth. From now on I will not be so environmentally careful for I don't think that ELDC deserve the care I have used up to now. More soon.
Monday, 22 October 2018
Tuesday, 16 October 2018
Good and Bad
We were notified about a week ago that last wednesday we would have an interruption to our electricity supply for the purpose of tree trimming. It was proposed that this would take much of the day. however the day before the proposed interruption we had notification that it had been cancelled due to County Highways restrictions but last Friday we had a power cut of about an hour.
Now to the bad news, last Tuesday my Fridge/freezer suddenly ceased working so I immediately went Online to find a suitable replacement but the one I desired was not readily available. Currys which I prefer for they take away the old appliance for a fee did not have the model in stock and noted that it would not be available until mid November. I did find one Company that had it in stock but the earliest I could get it was this Monday some 6 days away. Typical also is that the weather was like July not mid October with the temperature being in the mid 20s c.
I decided to go to the local place in Mablethorpe but on rushing I missed the cup holder where I usually put the keys to my home only to find that they had disappeared.
The lad from next door heard me and came round, he looked all over but like me couldn't find the keys so he went and fetched his Carer she could find nothing so she went to see her Partner and as she was going I asked her to see if a locksmith would come out for I could not get in my home.
Her Partner came round and suggested that the house key had fallen behind the hand brake so he went back and found some special tools ans undid the nuts and asked the lad to see if he could feel anything. He didn't say anything but after a minute or so retrieved my house keys. Immediately told him to go and tell his Carer that we had the keys so we didn't need a locksmith, he was just in time.
I then told the lad I was going to Mablethorpe to get the cheapest freezer for everything was defrosting rapidly. He offered to go with me, thank goodness he did. On arriving we went to look at deep freezers and the cheapest was £110 so I bought it and asked the salesman if it could be delivered later that day but he told me that it would be the next afternoon before it could be delivered, so he asked me what car I had and when I told him he let me know that almost certainly it would fit into the rear of the car which it did. Of course there is a delay before you can switch on the appliance due to the gas which has to settle, in this case it was only 2 hours. We got it back and with the lad's help managed to get the packages removed and upright so I had to wait for a couple of hours. As for the contents of the fridge compartment I could do nothing so I did lose a few items over the coming days. It's sods law even the nighttime temperatures were far higher than the normal daytime temperatures but I had to accept this. The Company that would supply me is John Lewis but it stated that with this product it they were not able to remove the old appliance, that didn't bother me too much for ELDC ha a policy of offering to take up to 4 items for a one off fee of £25. When I went Online to fill in the form I noticed that the maximum height of the Fridge/freezers was 6' and mine was 6' 6" so I did no more Online and rung up the Council. I eventually got through to a nice young Lady who when I told her of my predicament seemed surprised but asked me to hold on while she sought some answers. After a couple of minutes she came back and asked me to keep holding for she was trying to get some information. A minutes or so later she came back with the news that I was correct and the restrictions and that there was nothing she could do for me. More soon.
Now to the bad news, last Tuesday my Fridge/freezer suddenly ceased working so I immediately went Online to find a suitable replacement but the one I desired was not readily available. Currys which I prefer for they take away the old appliance for a fee did not have the model in stock and noted that it would not be available until mid November. I did find one Company that had it in stock but the earliest I could get it was this Monday some 6 days away. Typical also is that the weather was like July not mid October with the temperature being in the mid 20s c.
I decided to go to the local place in Mablethorpe but on rushing I missed the cup holder where I usually put the keys to my home only to find that they had disappeared.
The lad from next door heard me and came round, he looked all over but like me couldn't find the keys so he went and fetched his Carer she could find nothing so she went to see her Partner and as she was going I asked her to see if a locksmith would come out for I could not get in my home.
Her Partner came round and suggested that the house key had fallen behind the hand brake so he went back and found some special tools ans undid the nuts and asked the lad to see if he could feel anything. He didn't say anything but after a minute or so retrieved my house keys. Immediately told him to go and tell his Carer that we had the keys so we didn't need a locksmith, he was just in time.
I then told the lad I was going to Mablethorpe to get the cheapest freezer for everything was defrosting rapidly. He offered to go with me, thank goodness he did. On arriving we went to look at deep freezers and the cheapest was £110 so I bought it and asked the salesman if it could be delivered later that day but he told me that it would be the next afternoon before it could be delivered, so he asked me what car I had and when I told him he let me know that almost certainly it would fit into the rear of the car which it did. Of course there is a delay before you can switch on the appliance due to the gas which has to settle, in this case it was only 2 hours. We got it back and with the lad's help managed to get the packages removed and upright so I had to wait for a couple of hours. As for the contents of the fridge compartment I could do nothing so I did lose a few items over the coming days. It's sods law even the nighttime temperatures were far higher than the normal daytime temperatures but I had to accept this. The Company that would supply me is John Lewis but it stated that with this product it they were not able to remove the old appliance, that didn't bother me too much for ELDC ha a policy of offering to take up to 4 items for a one off fee of £25. When I went Online to fill in the form I noticed that the maximum height of the Fridge/freezers was 6' and mine was 6' 6" so I did no more Online and rung up the Council. I eventually got through to a nice young Lady who when I told her of my predicament seemed surprised but asked me to hold on while she sought some answers. After a couple of minutes she came back and asked me to keep holding for she was trying to get some information. A minutes or so later she came back with the news that I was correct and the restrictions and that there was nothing she could do for me. More soon.
Wednesday, 10 October 2018
Card
I may have said that I have my Pension put directly into my Bank so I used my debit card for the first time using my 4 digit number, well that is what I intended to do when I had a winter check for my car. As I had done less than 3000 miles in 2 years I decided that I didn't need a complete service.
When I put what I thought was the 4 digit number I was advised that the number was incorrect. I paid by cash and went back home and immediately went Online to my Bank, managed to find the link and followed the instructions. I was surprised that I did it and received the confirmation that my request for a different 4 digit pin number had been successful but I had to wait for about 5 days for the new pin number to arrive. It did in about 4 days and immediately noticed that there was a note stating that before I could use the card it had to be unlocked at either a Link or my Bank hole in the wall.
Earlier my best Pal had rung up saying he would be here later that day so I thought before he got out of his car he could take me to the hole in the wall to get this sorted. He had used the system before, I had never used the system at all. I had my debit card for several years but only used it Online or by phone to pay for fuel.
He duly arrived and before he turned off his motor I asked him if he would take my 3 miles to the cash machine. HE naturally agreed and I explained to him as we were going what I had to do.
We arrived at the new Co-op in Sutton-on -Sea only to find it was not one of the 2 machines that I must use. We were about to leave when this Lady came out of the shop and immediately told us of the problem she had using that machine. The machine faces West and the sun was shining so that you had great difficulty reading it and went on to say that it had asked her if she wanted more time to get her business done. I then told her that this particular machine was not the one that I needed so I would go to the Post Office where there was one. Immediately she told us that the machine was out of action and the Post Office was closed. Fraud was the main cause and told us all about it. she was very talkative but also very informative too. She went on to say that there was another cash machine outside the Spar Shop but they charged £1.50.p. for each transaction. I then told her that we would go to Mablethorpe and use the machine there. She went on to tell us that the Bank was closing but the sooner the better for a Woman she knows does some cleaning there at night and the other night when she went in there was money all over the place. She told us that her friend phoned up and told them to send somebody round to put the money in a safe place.
By now I told her we must make tracks and so we went on to Mablethorpe, one at the machine the first thing it prompted was to insert the card as soon as I did this the card disappeared. I looked at my Pal and he told me I would eventually get my card back. We then followed the instructions in fact they were quite easy but with the numbers being used so frequently they were not all that clear.
Eventually I did get my card back so I said to my Pal I would try to get a little cash out to make sure all was well. I once more inserted my card, it disappeared so I thought that is normal I then requested £20 with a receipt and soon I received the £20 but had to wait about 30 seconds for the receipt. That made me feel a lot better for yesterday I had troubles which I will relate soon. More soon.
When I put what I thought was the 4 digit number I was advised that the number was incorrect. I paid by cash and went back home and immediately went Online to my Bank, managed to find the link and followed the instructions. I was surprised that I did it and received the confirmation that my request for a different 4 digit pin number had been successful but I had to wait for about 5 days for the new pin number to arrive. It did in about 4 days and immediately noticed that there was a note stating that before I could use the card it had to be unlocked at either a Link or my Bank hole in the wall.
Earlier my best Pal had rung up saying he would be here later that day so I thought before he got out of his car he could take me to the hole in the wall to get this sorted. He had used the system before, I had never used the system at all. I had my debit card for several years but only used it Online or by phone to pay for fuel.
He duly arrived and before he turned off his motor I asked him if he would take my 3 miles to the cash machine. HE naturally agreed and I explained to him as we were going what I had to do.
We arrived at the new Co-op in Sutton-on -Sea only to find it was not one of the 2 machines that I must use. We were about to leave when this Lady came out of the shop and immediately told us of the problem she had using that machine. The machine faces West and the sun was shining so that you had great difficulty reading it and went on to say that it had asked her if she wanted more time to get her business done. I then told her that this particular machine was not the one that I needed so I would go to the Post Office where there was one. Immediately she told us that the machine was out of action and the Post Office was closed. Fraud was the main cause and told us all about it. she was very talkative but also very informative too. She went on to say that there was another cash machine outside the Spar Shop but they charged £1.50.p. for each transaction. I then told her that we would go to Mablethorpe and use the machine there. She went on to tell us that the Bank was closing but the sooner the better for a Woman she knows does some cleaning there at night and the other night when she went in there was money all over the place. She told us that her friend phoned up and told them to send somebody round to put the money in a safe place.
By now I told her we must make tracks and so we went on to Mablethorpe, one at the machine the first thing it prompted was to insert the card as soon as I did this the card disappeared. I looked at my Pal and he told me I would eventually get my card back. We then followed the instructions in fact they were quite easy but with the numbers being used so frequently they were not all that clear.
Eventually I did get my card back so I said to my Pal I would try to get a little cash out to make sure all was well. I once more inserted my card, it disappeared so I thought that is normal I then requested £20 with a receipt and soon I received the £20 but had to wait about 30 seconds for the receipt. That made me feel a lot better for yesterday I had troubles which I will relate soon. More soon.
Monday, 1 October 2018
Anglian Water
Last Monday morning the representative fro Anglian Water arrived, he was a youngish Man and I asked him where he lived. He told me the other side of Holbeach which I guess is some 50 miles away.
Anyway he sat down and asked me several questions about my water usage, put the answers in the lap top he had, when the answers had come out he told me that I used little water and was very efficient, to be honest I already knew this.
HE then went out to his van and bought a few free things in, one was a device to put in my toilet tank. It seemed to consist of a piece of paper but he told me it was a bag which would swell up and would mean I would use less water for each flush of the toilet. He also gave me a different shower head which he did attach for me. All in all I didn't feel too impressed for I had expected a fitting of my toilet system to have a dual flush fitted but that would not happen.
Anyway he left and I asked him where he had to go next. The reply surprised me for he told me his next call was Horncastle, I guess some 30 miles away. This meant he had travelled at least 80 miles that morning. I wished him well and he went on his way.
The next morning I checked my inbox and found I had a message from Anglian Water, they gave a summary of the day before meeting and gave the details. To me it was a basic reply stating that to save water I should have water butts. I decided to reply and stated that I was little disappointed at their response to my requests stating that I had severe prostate problems and used to toilet many times a day and with the block they put in my cistern I would still use the same amount of water if it was solids or liquids. Adding that the young man was very nice and helpful. What happened next was a pleasant surprise.
The next morning after sending a reply to Anglian Water I had a phone call fro a nice Lady, she immediately informed me that they had received my email so I let her know how sad I was that all I received was a bag which the Plumber inserted into the cistern and that as I used the toilet many times a day I would use the same amount of water whether it was for liquids or solids.
She said she understood but they did not if a dual system at all and all they provided was this bag which swelled up. She then added that she had looked at my water usage and it was excellent adding that someone living in a property like mine she would expect a person to use at least 4 or 5 times as much.
I informed her that I also had solar panels fitted and used the washing machine only when I had a complete full load and that I had done my washing earlier for the sun was shining, adding that I was environment conscious and used the electricity sparingly.
I then told her what my monthly charge for electricity was and she told me she wished hers monthly charge was anything like mine.
She talked for a further few minutes and finally she asked me if I would like to be put a a Priority List for bottled water if there was a break in the water supply adding that I would be one of the first to have bottled water delivered to me. I told her that I was be happy to accept her offer,
We parted on very good terms she added that the conversation would be pinned to my account should anything else come up.
Over the last few days I have been a little under the weather, it doesn't help either for the Surgery to contact me several times, the outcome is I have been summoned to appear today at the surgery for further blood tests. More soon.
Anyway he sat down and asked me several questions about my water usage, put the answers in the lap top he had, when the answers had come out he told me that I used little water and was very efficient, to be honest I already knew this.
HE then went out to his van and bought a few free things in, one was a device to put in my toilet tank. It seemed to consist of a piece of paper but he told me it was a bag which would swell up and would mean I would use less water for each flush of the toilet. He also gave me a different shower head which he did attach for me. All in all I didn't feel too impressed for I had expected a fitting of my toilet system to have a dual flush fitted but that would not happen.
Anyway he left and I asked him where he had to go next. The reply surprised me for he told me his next call was Horncastle, I guess some 30 miles away. This meant he had travelled at least 80 miles that morning. I wished him well and he went on his way.
The next morning I checked my inbox and found I had a message from Anglian Water, they gave a summary of the day before meeting and gave the details. To me it was a basic reply stating that to save water I should have water butts. I decided to reply and stated that I was little disappointed at their response to my requests stating that I had severe prostate problems and used to toilet many times a day and with the block they put in my cistern I would still use the same amount of water if it was solids or liquids. Adding that the young man was very nice and helpful. What happened next was a pleasant surprise.
The next morning after sending a reply to Anglian Water I had a phone call fro a nice Lady, she immediately informed me that they had received my email so I let her know how sad I was that all I received was a bag which the Plumber inserted into the cistern and that as I used the toilet many times a day I would use the same amount of water whether it was for liquids or solids.
She said she understood but they did not if a dual system at all and all they provided was this bag which swelled up. She then added that she had looked at my water usage and it was excellent adding that someone living in a property like mine she would expect a person to use at least 4 or 5 times as much.
I informed her that I also had solar panels fitted and used the washing machine only when I had a complete full load and that I had done my washing earlier for the sun was shining, adding that I was environment conscious and used the electricity sparingly.
I then told her what my monthly charge for electricity was and she told me she wished hers monthly charge was anything like mine.
She talked for a further few minutes and finally she asked me if I would like to be put a a Priority List for bottled water if there was a break in the water supply adding that I would be one of the first to have bottled water delivered to me. I told her that I was be happy to accept her offer,
We parted on very good terms she added that the conversation would be pinned to my account should anything else come up.
Over the last few days I have been a little under the weather, it doesn't help either for the Surgery to contact me several times, the outcome is I have been summoned to appear today at the surgery for further blood tests. More soon.
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